3 Signs You’re Dealing With A Difficult Customer
Customers are key to a profitable business:
If you’re a new entrepreneur, it’s possible that you might be happy to land any job or project. Those first deals might feel like they are life or death — because in the beginning when you’re getting the word out that you’re open for business, it’s likely that customers aren’t instantly knocking down your door just yet. However, while there is a need to secure new jobs to sustain a healthy business, it’s always important to select your customers carefully.
In the best case, a customer is a breeze to work with. They pay on time. They refer you to others for good jobs. But in the worst-case scenario, a bad customer can take up a lot of your time and energy (or your team’s time and energy!) that you could put to profitable use on another project.
If you can identify a difficult customer at the start, you might be able to adjust quickly, or if none of your proposal measures keep them in check, reject the project altogether before it comes to any agreement. Here are three warning signs that you might be about to sign a difficult customer.
1. The customer is rude:
How did the customer treat you during your first meeting? We all have off-days, but it shouldn’t lead to the…
